Returns and Refunds
Please note that our returns, refunds and cancellations policy only applies to orders placed online via cbgold.co.uk For more information regarding returning items that you purchased in-store please contact a member of the team at your local store.
Returns Information
We hope you are completely satisfied with your online purchase. However, if for any reason you have changed your mind or are not entirely happy with an item that you have received you can return it to us. Please note that the terms of which these will be accepted under will vary depending on the time-frame of when the items are being returned to us, listed below are the terms and conditions for returns.
Within 14 Days
We hope you are completely satisfied with your online purchase. However, if for any reason you have changed your mind or are not entirely happy with an item that you have received you can return it to us in an unused and saleable condition within 14 calendar days of receiving your order (working from the day after the order is delivered) at your own expense.
Once the item is received at your local Country Baskets Store, we will issue a full refund for the value of the goods returned. Returns are governed by the following policies
Your return request must be received within 14 days of receipt of goods. Unfortunately we cannot accept return requests made outside of this period.
We cannot use our courier to collect goods. You must arrange for the goods to be returned to us, and ensure that you have adequate insurance
Where items have been used
If you make a return to us based on the above policies and the items have been used, you must ensure that all items returned are in their original packaging and fit for resale. Failure to do so may result in us rejecting the return. We also reserve the right not to refund or credit anything for the item(s) as it would have breached the above terms on items being returned in an unused and saleable condition.
Return By Post
Please get in touch with the Pick, Pack and Deliver co-ordinator in your local store who will be happy to help arrange a return. Items must be returned at your own expense.
Returning to a Country Baskets store
Please return your item(s) along with your Delivery Note and the card you used to place the order to the reception desk at your local store where a member of the team will be more than happy to help.
Refunds
Once we’ve received your item(s) at our returns centre we will issue a refund to the credit / debit card used for the original transaction. Dependant on your card provider this can take upto 7 working days to appear on your statement.
If you have paid using PayPal we will issue a refund via Paypal.
Contact Us
If you have any further queries relating to returns please feel free to contact us by phone; 0800 222 9020 or simply visit our Contact Us page on our website.
We endeavour to respond to all customer emails within 24 hours however please note that this may take slightly longer than 24 hours over the weekend, bank holiday periods and peak times.