Delivery  Policy 

As a Gold customer your order is processed directly by your local in-store pick, pack and despatch coordinator. Gold standard mainland UK delivery service is a 3-4 working day but please note that order processing may take longer over public holiday periods or busy periods. Standard delivery charge is currently £9.35


To ensure your order will arrive before Christmas, please use the following dates: 


Standard Delivery: 20th December 

In-store Click & Collect: 22nd December



Click & Collect


Your order will be ready the next working day, depending on store stock, excluding Sunday and Bank Holidays. Please wait to receive your Ready to Collect email before visiting the store.


Standard Delivery Terms and Conditions 


1. Standard delivery is charged at £9.35. If you are placing a large order and the weight/volume exceeds our standard delivery criteria, additional charges will be incurred. This will be discussed with you before dispatching your order and a member of our customer service team will be in contact to confirm the additional delivery cost. If contact cannot be made – this may result in the cancellation of your order.


2. We aim to deliver all orders within 3-5 working days. Our delivery days are Monday – Friday and delivery will be made between 7am and 6pm. Please note that during busy periods and some external factors we can't control can mean that it may take longer for delivery, we will make changes to the top of this page should it take longer than 3-5 working days.

3. The delivery period begins the following working day of when your order was placed.

4. Delivery may take longer than 5 working days in peak times, such as the months leading up to Christmas and Bank Holiday periods. However, we will endeavour to keep disruption to a minimum.

5. Delivery to certain rural areas may take longer than 5 working days.

6. Postal areas that are exempt from Standard Delivery and Free Delivery include, but are not limited to; BFPO addresses, all areas outside of the UK Mainland, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Anglesey, Orkney, Shetland Islands, Scottish Islands and the following post codes: AB, IV, KW, PH, PA20-49 & PA60-78.


7. It is your responsibility to ensure that the delivery address is capable of accepting delivery of the product(s). Such as ensuring that there is sufficient room for a large vehicle to make the delivery.

8. We will bear no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our control including, but not limited to delay or failure caused by adverse weather, strikes or transport problems.

9. We reserve the right to change our delivery services, services and/or terms and conditions at any time without prior notice.


10. Delivery charges will not be refunded if you cancel or return your order, unless the product is faulty or does not fit the description given.

11. Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will act as proof that the delivery has been received by you or the person to whom the order is addressed. If nobody is available to accept your delivery, you will receive a card to advise that delivery was attempted and will provide further instruction with regards to retrieving your order or arranging re-delivery.


12. Free delivery and reduced-price delivery promotions are subject to availability and the terms of the promotion. Free delivery and other promotional codes remain the property of Country Baskets, are non-transferable and may not be reproduced in any other form.